To proceed with your order on www.nushsecret.com, you crucially need to make sure that you fill in the order form and confirm your order via online proceedings. All the summary of order including product details, price, fees and tax, delivery cost, courier and return/refund process of the product stated on the order form. Any order must be confirm and verified during the submitting through server electronically. You need to carefully read the terms and conditions of purchasing before agree to submit the order and please print copy of order as a proof for you to refer in case is there any problem arise. All the details will be automatically concern as data base to be save in our system according to the legal and you will unconditionally agree with all of the terms and conditions of purchase. Tap on Order Status to retrieve to check for your order. Be heed to check any mistakes and faultless due to errors before finalizing and sending the order form and considerate that everything should be in English. Your order only will be process by the system if the order are complete in the form of address, postcode, contact number, emails, product details, and also if the product are no more in stock and we will sent you an email to update you regarding the unprocessed order due to the excuse before. As for unavailable or out of stock product, a notification will be sent through email to you within 30 days after you placing your order. A refund of paid amount also will be arrange if the stock are sold out or temporary unavailable. An order receipt which carries all the information affiliated including product price, product size, product trait, payment terms, shipping and return guidelines.

Please note that all prices are provided without duties, taxes or fees that you may need to pay local authorities to receive the merchandise. These amounts should be considered above and beyond the total of the order.

On www.nushsecret.com, pre order are available for unreleased product and also for sold out items on website. All the orders for unreleased product and sold out items can be done as same as those ready stock items. Basically, full payment are required for both unreleased product and sold out items. Once stocks for pre order items are available, we will undergo packaging process and proceed with the delivery within 3-6 days of the availability. Please take note that all pre order items are estimated to be ready in 4 – 12 weeks after the order has been confirmed along with payment. An email will be sent to notify regarding the shipment to the email address that provided during the order confirmed. For unreleased product, price will be vary during the launch or release date. If the price of the product were higher than the amount of the product paid before the launch, then no need to proceed with extra payment and if the price of the product during the launch were lower than the amount of product paid before the launch, there is no refund will be given back. If there are two product ordered at the same time, one is pre order and another one is ready stock, we have the right to proceed with the available items first and when the pre order item is ready, then we will immediately proceed with the shipment within 3-5 days. There is no extra charge will be added to as it included during the first payment was made.

For your information, www.nushsecret.com only offer product that only contained N U S H  S E C R E T logo trademark and directly produce and handmade in our enchanted factory. We do not offer and sell any of the secondhanded or lower quality product as we really care about the quality, comfort and standard. To compare to the standard of N U S H  S E C R E T product, all the characteristic and details of the product can be obtained from our official website that is www.nushsecret.com. All the products shades or colours may be slightly differ due to the lighting during the photoshoot was conducted. The price may be different from time to time depends on the current cost. Please check the price before proceeding to the payment gateway and before sending the order. All the price stated in our website were in Malaysian Ringgit (MYR). If there any mistakes or wrong price display or error stated on the website, you may confirm your order with the correct pricing or you may cancel the order anyway and if we couldn’t reach you for your confirmation, the order will be automatically cancelled. A perfect wrapped and complete detailed product will be ship to the address provide on the order information and please make sure all the details provided are correct. Do not throw, change and damage any part of the product and the packaging if you wish to have a size exchange, return and refund. We have the right to reject the return request if there are any damage, changes and if the product are not in the original state and same when you received the product.

Payment method uses to process all the payment for product purchased on this website are controlled and handled by Woo Commerce. There are few payment methods including FPX, online transfer, deposit, credit card and debit card. Once the payment transaction succeed, the goods will be directly ship out from our headquarters of Nush Secret which located in Maluri, Kuala Lumpur. Noted that all the credit/debit card information such as card number, name of card holder, expiration date, and related details will be sent to the bank so that electronic payment transaction could be done. Information of card holder will not be used unless there are any refund of payment or financial misuse due to criminal deception intended by irresponsible parties. The actual price of the products and extra cost (if there any) will be charged after the

For peninsular Malaysia, Sabah and Sarawak, there are no such extra fee needed as we offer free delivery to all part of Malaysia including Sabah and Sarawak except for the exchange and return goods. For exchange and return either for size and colour exchange, all the extra cost and fee including two way shipping fee, flyers, and protection such as bubble will be bear by the customers. For customers outside of Malaysia, there will be an additional charge including delivery, taxes, and customs fee. You need to responsible on any custom fees subjected on your order. We advise you to check the rates and fees for custom fee, duties and also taxes in your country before proceed with your order. If you decline and refuse to pay to the custom, the goods will be sent back to our address and all the extra cost including return delivery cost and custom fee (if applicable) will be imposed to you. There will be no issues if the goods received and there will be no extra charges as well. Usually, it will be a bit delay once the goods have to go through customs and at this point, you need to check your goods with customs. Somehow, delay also may cause by the courier company as well.

If there anything regarding to the special order such as birthday, PR box, present and etc. as you need to check on Customer Service if there’s any requests. Please find Customer Service for additional information and click on Customer Service.

You have right to return and exchange if you find that the shoe doesn’t fits you perfectly or bigger than your actual size. If you received the shoe and you find that there are any defect on the part of the shoe, please immediately contact our Customer Service and please attach the proof along together with your order information within 5 working day after the arrival. We will replace the defect item with a new one with a legit excuses given. Exchange only allowed for the same goods and no way can be replace with another products. We only allow changes for colours and sizes within the same product depending on stocks availability upon the request made. Exchange only will be entertain for the same product during you place your order and confirmed the purchased. Exchange must be made within 14 working days for Malaysian residents and 21 working days for overseas customers after you received your order. You may proceed with exchange request on exchange form available on our website and make sure the form complete. Make sure that you ship the return item within 14 working days for Malaysian residents and 21 working days for overseas customers after the goods arrived and reached you. You are freely to choose any courier services to ship the return item to us and all the delivery cost from your place to our address and from our place to your address will be completely borne by you. Item with weight below than 1kg will be charged MYR 15 as for exchange fees for Malaysian and overseas buyers will be depends on the courier company in their countries. Be sure that the goods are in a good condition and also the packaging must be as good as you received it completed with the cards, tags, wraps, merchandise (if there any), silica gels and bubbles. Make sure that the shoe never been used and wore outside, washed and damaged. Only return and exchange are allowed. STRICTLY NO refund allowed without any strong and solid reasons provided. All the shipping and extra cost for Malaysian residence, and duties, taxes and extra cost for overseas customers are under responsibilities of the buyers and the amount are not refunded. Take note that:

• Fill the exchange form completely and ship the goods in the time of 14 working days for Malaysian residents and 21 working days for overseas customers after the goods arrived and reached you.
• Make sure the goods were never been wore, used, damaged, washed, stained and scratched.
• Cards, tags, wraps, merchandise (if there any), silica gels and bubbles must be attached along with the product.
• You need to wrap the shoe box carefully as neat and thick as possible with bubble to protect the shoes from damages. Damage will be result on cancellations of exchange.
• Ship the goods in its original packaging to our N U S H S E C R E T HQ at No .6-3A-8, Queen’s Avenue, Jalan Bayam, Maluri, Cheras, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

After we received and accepted the product, the goods will be examine first before we proceed with the exchange process. We will check for conformity and condition of the product before we proceed with exchange. If everything unaffected, the goods in a good shape as good as we shipped, and we satisfied with overall condition, then we will accept the goods for exchange. The exchange process will take 7 working days after the goods received by us. Make sure that you proceed with exchange fee with amount of MYR 15 to enable us to ship the exchange item back to you.

10. These policy will be ament from time to time suits with the current conditions, laws and regulations.